By entering the Register title and/or the icon and entering the requested information.

You enter My Account, in the Personal Information section you will find the option to change the password.

Once registered, you enter My Account, in the Order History section you will find the orders made.

After making the corresponding registration, choose the product or products of your interest, click on the shopping cart and follow the steps to make the corresponding payment.

The law gives you 5 business days to cancel your order and the money will be returned depending on your payment method.

For shipments in Colombia, the delivery time for Bogotá and main cities is 3 to 5 business days and for the rest of the country, we deliver your order within a period of up to 8 business days. For international shipments will be delivered between 3 to 7 business days. The delivery time will begin to count from the confirmation of payment, it will be sent through a message to your email. For payments with credit and debit cards, our PayU payment gateway must approve the transaction according to the data analysis, which may take up to one business day.

If your purchase is confirmed before 3 p.m. from Monday to Friday, the first business day is the day you make the purchase and from that day the delivery time will begin to count.

If your purchase is confirmed after 3 p.m., the delivery time will start counting from the next business day of your purchase confirmation.

If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day of your purchase confirmation.

Depending on the payment method you have used for your purchase, the refund will be made through an electronic transfer to your bank account or to your credit card. Partial refunds will be processed via electronic transfer.

Through electronic transfer, the process can take from 5 to 7 business days. The refund to your credit card can take up to 30 business days, this time is estimated and is subject to the internal process of the card-issuing bank. If you used PayU lends you it can take from 3 to 4 business days.

To return a product you must send the product to the address of our office where you will be responsible for paying the shipping.

You send us a service ticket why you want to apply the guarantee, we send the product to be picked up at your correspondence address, we will review it at our facilities, if it meets the requirements that you find at the end of our website Terms and Conditions of We will send you a request form to refund your money.

No, we ship just in Colombia

Yes, we send to all the departments of Colombia, and its main capital cities. There may be restrictions depending on access and distance to the destination.

We recievied all the payment methos availebles in the Payu Plataform:

Cash, Credit Card, Banks Payments, PSE, PayU me Fía

Yes, the payment gateway has a robust security system, thus creating a very secure way to make online payments.

Yes

The conditions on these topics can be found at the end of our page under the title of Terms and Conditions of Use.

On our page you will find a space for P.C.C., there you can send us a service ticket with the required requirement.

We work with different companies.

On our page you will find a space for P.C.C., there you can send us a service ticket with the required requirement.

In the menu you click on My Account and modify your address, it is important to keep in mind that if the store has already dispatched your order, you cannot change the delivery address.

The customer bears the shipping costs, they are included in the value to pay for each product and vary depending on the city.

On our page you will find a space for P.C.C., there you can send us a service ticket with the required requirement.

The customer buys the selected product in the online store, chooses the Payment on delivery option, at the time the customer chooses this means of payment and as soon as PayU sends the purchased product to his home address, he simply makes the payment for the product to PayU at the time of receiving your order.

You must contact your bank to find out if the inconvenience arises from them, if they confirm that the transaction was successful, you must send a ticket to the store requesting the pertinent review.

On our page you will find a space for P.C.C., there you can send us a service ticket with the required requirement.

On our page you will find a space for P.C.C., there you can send us a service ticket with the required requirement.

No, as long as it is due to a guarantee request, the store would go to your home to pick up the item for which the guarantee change will be made.